Initiating Prerecorded Video Messages for Bi-Rads 0 Screening Mammogram Results in the Digital Age: A Pilot Study

Abstract

Breast cancer is the second leading cause of deaths in women and efforts to encourage early detection persist to be the main goal in fighting breast cancer (Shah et al., 2019). Delays from screening to diagnostic mammogram can lead to late cancer diagnosis and treatment. In addition, delays in the treatment of breast cancer have been associated with increased mortality and each 60-day delay in surgery is linked with a 26% increased risk of death (Hawrot et al., 2021). Among the minority population, language barriers have been shown to have a harmful effect in quality of care (Cataneo et al. 2023). This has been correlated with a lack of comprehension regarding follow-up instructions and reduced satisfaction (Cataneo et al. 2023).The purpose of this study is to assess the impact of multilingual pre-recorded video method in decreasing the turnaround time from screening to diagnostic mammogram. This study was conducted utilizing a cross-sectional quantitative research design and although the hypothesis that multilingual prerecorded video messages would positively influence response interval was not firmly supported, patient feedback did indicate that the use of layman's terminology and use of preferred language had a significant impact on patient satisfaction almost unanimously for non-English speakers.